Terms of Service
These are the plain-language terms that guide how ScoopLoop provides pet waste removal service.
Service access
Customers must provide safe and reasonable access to the cleanup areas on scheduled service days.
Locked gates
If a gate is locked or the service area is inaccessible, the visit may be skipped or rescheduled. Customers are responsible for keeping gate access up to date.
Weather delays
Severe weather, unsafe conditions, or heavy snow may impact scheduling. Service will resume as soon as conditions safely allow.
Dog safety
Friendly dogs may remain outside during service. Dogs with aggressive behavior must be kept inside for the safety of our team.
Billing
Recurring services are billed automatically according to the plan selected at signup. Additional services or add-ons may be billed separately.
Cancellations
There are no long-term contracts. Customers may pause or cancel service anytime through the customer portal.
Yard condition
Yards that have not been cleaned for an extended period may require an initial cleanup before regular service begins.
Waste disposal
Waste disposal methods vary by service area and are confirmed during signup.
Satisfaction policy
If something is not right with your service, contact us and we will do our best to make it right.